1. Fotomax online member

1.1 How to register as a Fotomax's online member?
Fotomax's online member enjoys 1.0GB online space and other online services FREE of charge. To register as a member, simple follow the steps below:
1. Select "New Registration" at front page, or click here
2. Fill in your information including contact phone, email address, password and name … etc
3. Click "Register" to finish
Your account will be effective immediately after successful registration. Then you will receive a welcome email.

1.2 What kind of services I can enjoy as an online member?
After the free online registration, you will have 1.0GB online space plus other online offers including online album, online printing and Fotomax's exclusive online photo collection service. Member is also entitled to earn bonus point for online printing service at Fotomax website or for spending on photofinishing, digital imaging services and merchandises at Fotomax shops. The cumulative points can be used to redeem selected services or products for free or at special redemption price at Fotomax website

1.3 Do I need to pay for registration/ membership fee?
It is FREE to register as a Fotomax's online member! All you have to do is to fill in the required information.

1.4 How to login to my account?
For login, just fill in your email address / member card number and password, then click to login.

1.5 About member's personal information.
Your information provided is only used for identity verification and internal use. All the information is kept confidentially. You can refer to Privacy Law for details.

1.6 What if I forgot my password?
Just select "Forgot my password" in the front page and then fill in your email address. Then we will email you your password.

1.7 How to change my password?
Follow the steps below:
1. Login to Fotomax website
2. Select "Member Info", which is located at the upper part of the screen.
3. Click "Change information" > "Edit Profile".
4. Enter the old password
5. Click the box “Change password” and enter the new password (8-10 number)
6. Click "Change" for update
The new password will be effective when you login next time.

1.8 How to change my personal information?
Follow the steps below to change your personal information:
1. Login to Fotomax website
2. Select "Member Info", which is located at the upper part of the screen.
3. Click "Change Information">"Edit Profile"
4. Select and change your personal information
5. Click "Change" to finish
All the information will be updated immediately when you finish.

2. My Album

2.1 What is My Album?
My Album is a personal digital images album which is saved in the Fotomax website. You could create many digital image albums in My Album. You can sort out different kinds of images for later review. Besides, you can also:
> Rename an album
> Share the whole or part of an album to your friends
> View the Exif info of images (if available)
> Share the whole or part of an album to your friends
> Online order for printing

2.2 How to create a new album?
You just need to click "Add New Album" or "Add Album" after you login to "My Album". Then enter an album name and your new album us created.

2.3 How to rename an album?
After an album is created, you can rename it freely:
1. Click "My Album"
2. Select an album you want to rename
3. Click "Rename" button (upper part of the screen)
4. Enter the new name of the album
5. Click "Change" to finish

2.4 How to share an album to friends?
You can share all the images in an album to your friends. To share images:
1. Click "My Album"
2. Select an album you want to share
3. Click "Share Album Photo" button (upper part of the screen)
4. Select "Email Group" at "Select Sharing List", then click to add emails to the Share List. You can also select your friends' information from the "My Address Book".
5. After you enter all the information at "Sharing List", click "Add" to next step, enter "Shared Name" and "Message", then click "Next"
6. Final confirm the information and click "Send"
After you shared a album, your friends just need to login to Fotomax website (your friends’ email should be same as their registered membership), then they can view the images immediately. They can also order photos and move images to their own album for permanent storage.

2.5 How to delete an album?
To delete an album:
1. Click "My Album"
2. Select an album you want to delete
3. Click "Delete" button, (upper part of the screen).

3. My Image-Add in /Delete

Attention: You should keep the copies of your image files. All the uploaded images could not be downloaded.
　

3.1 How to add image into My Album?
When a new album is created, you can upload your favorite image to the album. For your convenient, we provide 2 upload methods:
　

1. Standard Upload – you can add up to 10 images every time, suitable for small amount images upload
2. Bulk Upload – drag and paste the image files from your folder or whole folder to the browser for upload, suitable for large amount images upload
　

3.2 Use "Standard Upload" method:
1. Click "My Album"
2. Select an image album
3. Click "Add Photo" button (upper part of the screen)
4. Select "Standard Upload" and select the number of image you want to upload
5. Select album and click "Browse" to select the images, and then click "Upload"
6. When the upload is finished, you can then edit your uploaded image's information, then click "Confirm" to finish

3.3 Use "Bulk Upload" method:
1. Click "My Album"
2. Select a image album, then click "Add Photo" button (upper part of the screen)
3. Select "Bulk Upload" and "Start"
4. If you are first using "Bulk Upload", the browser (Internet Explorer or browsers those support ActiveX) will remind you to install a Image Uploader control. Installation will take up to few minutes, please be patient. To install Image Uploader, please click on the Information Bar and select Install ActiveX Control from the dropdown menu. After page reload click Install when you see the control installation dialog.

If your browser supports JAVA applet (e.g. FireFox, Safari...), please click "Trust" to install the applet.

5. Open the folder with image files (use My Computer or Windows Program Files)
6. Minimize the window of that folder, select all the images you want
7. Drag and paste the image files to the "Drag to here" part at the browser screen. Please wait patiently while uploading.
8. When the upload is finished, you can edit your uploaded image's information.

3.4 What kind of image file I can upload?
Only the JPEG format is accepted by the online album. Thus, please make sure if your image file is in JPEG format before upload.

3.5 What size of images should I upload?
The default online space for a Fotomax's online member is 1.0GB and the max. size of image is 4000 x 4000 in pixels

3.6 Can I move my images to another album?
You can move your images to any other album. To move your images:
1. Click "My Album"
2. Open an album, then select the images you want
3. Select "Move Photo" button
　

3.7 How to delete images in an album?
Select the images you want to delete in the album, then click "Delete Photo" button. Attention: The deleted images could not be retrieved, please select carefully.

4. Online Images -View/Edit

4.1 How can I view the images in the album?
You just need to go to My Album and select the images you want to view.

4.2 How can I change the image’s caption and description?
All uploaded images cannot be changed the caption and description.

5. My Image-Share

5.1 How to share My Album?
You can share all the images in an album to your friends. To share album:
1. Click "My Album"
2. Select an album you want to share
3. Click "Share Album Photo" button (upper part of the screen)
4. Select "Email Group" at "Select Sharing List", then click to add emails to the Share List. You can also select your friends' information from the "My Address Book".
5. After you enter all the information at "Sharing List", click "Add" to next step, enter "Shared Name" and "Message", then click "Next"
6. Final confirm the information and click "Send"
After you shared a album, your friends just need to login to Fotomax website (your friends’ email should be same as their registered membership), then they can view the images immediately. They can also order photos and move images to their own album for permanent storage.

5.2 Can I just share a part of my album?
You can select a part of your album to your friends. To share:
1. Click "My Album" and select image album,
2. Select the images you want to share
3. Click "Share Photo" button (upper part of the screen)
4. Select "Email Group" at "Select Sharing List", then click to add emails to the Share List. You can also select your friends' information from the "My Address Book".
5. After you enter all the information at "Sharing List", click "Add" to next step, enter "Shared Name" and "Message", then click "Next"
6. Final confirm the information and click "Send"
After you shared a album, your friends just need to login to Fotomax website (your friends’ email should be same as their registered membership), then they can view the images immediately. They can also order photos and move images to their own album for permanent storage.

5.3 How can I view those images after I receive a share email?
If you receive a "Fotomax Photo Sharing" email that means your friend shares images to you. You just need to login to Fotomax's website, then go to "Sharing" button to view your friend's shared album. (If you are not a Fotomax's online member, please register first.)
　

5.4 How to use Address Book to share image?
You can save your friends email address to "My Address Book" and divide different friend's group. To share image with address book, you just need to select email address in "My Address Book" at the "Photo sharing" page, then add into Share List.

6 Online Printing - Place Order

6.1 How to order photo?
Please login first, then click "My Album". After the images that you want to print, click "Order Album Photo".
1. Fill in the print size and quantity, then click "Continue". You can also select printing all the images with the same size and quantity by using the tool box at the top. To delete any single image, just click the "Delete" button below each image.
2. Select Pick-Up method:
  (i) Select Fotomax, and then choose the designated outlet.
     (Please check the opening hours of your selected outlet)
  (ii) Select Mailing service and fill in the mailing details.
3. Fill in customer's and recipient's information. If you choose mailing service, please fill in the mailing details.
4. Confirm all the order information and click "Pay" to proceed to payment.
5. Click "Continue" to go to the secured payment platform of "PayDollar (Hong Kong) Ltd." and proceed with credit payment.
6. After order confirmation, an e-receipt will be sent to your submitted email address. Order details including pick-up time and outlet
   and order information will be listed in the e-receipt. Please keep the e-receipt for order reference. Besides, we suggest you to print
   the e-receipt out and bring along with you for order pick-up

6.2 What is the minimum resolution required for printing photos?
Photo quality is in proportion to the resolution of image file. It is important to ensure that the image file reaches the min. resolution for printing the photo size required. Please refer to the resolution table below for minimum printing quality recommendation.

6.3 Is there any minimum order quantity?
There is no minimum requirement on printing quantity. Yet, all printing orders must be of HK$12 or above.

6.4 Photo Cropping of Print from Digital Media
Most digital cameras capture images in the ratio of 4:3. If we print these digital images on traditional photo paper which is in the radio of 3:2, there will be cropping of the images. You can choose one of the following ways to print the photos out.

Fill-In
Fully cover the photo paper with the digital images. However, the upper and lower part of the images will be cropped away.

6.5 When can the order be pick-up?
Production Lead-time (Excluding photo premiums):

Order Time		Earliest Pick-up Time
Fotomax	Before 9:00 a.m.	1:00 pm, same day
	After 9:00 a.m.	1:00 pm, next day
Mail	Before 9:00 a.m.	Send on next working day
	After 9:00 a.m.	Send on follow of next working day